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Resolving issues and error messages
Downloading / opening documents
Downloading / opening documents
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"A required certificate is not within..." / "You do not have permission..." | VDRPro
"An error has occurred in the script on this page" | VDRPro
"Documents could not be encrypted" email | VDRPro
"Microsoft Excel is waiting for another application to complete an OLE action" | VDRPro
"The compressed folder is invalid" | All products
"The parameter is incorrect..." / "Sorry, you need permission..." | VDRPro
"The requested document could not be retrieved..." | VDRPro
"There was an error connecting to the server..." | VDRPro and VIA Pro
400 error when downloading a document | VDRPro
Antivirus software blocking IRM-protected files | VDRPro and VIA Pro
Black screen when viewing protected files | VDRPro and VIA Pro
Checking Microsoft Office files for encryption conflicts | VDRPro
Document download process is slow / stalling | VDRPro
Documents screen is blank or missing content | VDRPro
Downloaded PDF won't open | VDRPro
Incorrect PDF name in the title bar | VDRPro
Microsoft Office files download with .json or .txt extension | VDRPro
Microsoft Office files prompt for user name and password | VDRPro
PDFs show "Generic Download Failure Exception" / .json extension | VDRPro
Spinning wheel when downloading files | VDRPro and VIA Pro
“Your PDF reader is not secure enough to display this document” | VDRPro
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Categories
<% categories.forEach(function(category, index) { %>
<%= category.name %>
<%= partial('partial-article-list-sections', { id: 'category-' + category.id, parentId: '#sidebar-navigation', sections: category.sections, activeCategoryId: activeCategoryId, activeSectionId: activeSectionId, activeArticleId: activeArticleId, partial: partial }) %>
<% }); %>
<% var maxSections = 12 %>
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<% categories.forEach(function(category, index) { %>
<%= category.name %>
<%= partial('partial-section-list-sections', { parent: category, sections: category.sections, maxSections: maxSections, partial: partial }) %>
<% }); %>
Categories
Categories
<% categories.forEach(function(category) { %>
<%= category.name %>
<% }); %>
<% if (sections.length) { %>
<% sections.forEach(function(section) { %>
<%= section.name %>
<%= partial('partial-article-list-sections', { id: 'section-' + section.id, parentId: '#' + id, sections: section.sections, activeCategoryId: activeCategoryId, activeSectionId: activeSectionId, activeArticleId: activeArticleId, partial: partial }) %> <% if (section.articles.length) { %>
<% section.articles.forEach(function(article) { %>
<%= article.title %>
<% }); %>
<% } %>
<% }); %>
<% } %>
<% if (sections.length) { %>
<% sections.slice(0, maxSections).forEach(function(section) { %>
<%= section.name %>
<%= partial('partial-section-list-sections', { parent: section, sections: section.sections, maxSections: maxSections, partial: partial }) %>
<% }); %> <% if (sections.length > maxSections) { %>
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<% } %>
<% } %>
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