Product: All
Applies to: Everyone
Issue
I'm trying to open / extract a ZIP file that I downloaded, but I see the following error:
The compressed folder is invalid.
Cause
This error is generally related to the ZIP application you are using.
Solution
Try using the free 7-Zip application to extract the ZIP file.
You can download and install 7-Zip from the following site: https://7-zip.org/download.html
Note: If you are unable to use 7-Zip, you (or your IT team) may need to reinstall whatever ZIP application is currently installed on your computer.