400 error when downloading a document | VDRPro

  • Updated

Product: VDRPro
Applies to: Everyone
 

Issue

I'm trying to download a document, but a new tab opens and displays a 400 error message.

Cause

Your browser's pop-up blocker is possibly preventing the download from completing.

Solution

  1. Go back to the original tab displaying the exchange Documents screen.
  2. Check the top of the screen for a pop-up blocker message, similar to the following:  
    Your browser has a popup blocker that is preventing the files from being opened or downloaded...
  3. If you see the message, add the Intralinks site to your browser's pop-up blocker exceptions list (steps below).
  4. Press F5 to refresh the exchange screen, then try downloading the document again.

Add Intralinks to your pop-up blocker exceptions list 

Microsoft Edge

  1. In the Edge address bar, type or copy/paste edge://settings/content/popups and press Enter.
  2. Click Add to the right of Allow.  
  3. In the Add a site box that opens, enter https://services.intralinks.com and click Add. 

Google Chrome

  1. In the Chrome address bar, type or copy/paste chrome://settings/content/popups and press Enter.
  2. Click Add to the right of Allowed to send pop-ups and use redirects.
  3. In the Add a site box that opens, enter https://services.intralinks.com and click Add. 

Mozilla Firefox

  1. In the Firefox address bar, type or copy/paste about:preferences#privacy and press Enter.
  2. Scroll down to the Permissions section.
  3. Click Exceptions to the right of Block pop-up windows. 
  4. In the Allowed Websites - Pop-ups box that opens, enter https://services.intralinks.com and click Save Changes.  

Safari (macOS)

  1. First, navigate to the Intralinks site: https://services.intralinks.com
  2. Next, click Safari > Preferences on the upper left of the browser.
  3. In the window that opens, click the Websites tab at the top.
  4. Click Pop-up Windows on the lower left.
  5. The Currently Open Websites field should list the Intralinks site.
  6. Click the drop-down menu next to the site name and choose Allow.

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