Documents screen is blank or missing content | VDRPro

  • Updated

Product VDRPro
Applies to: Previewers and Reviewers


  • I can see the VDRPro exchange interface (Documents, Users & Groups), but I don't see any content (i.e., no folders or documents are listed).
  • I can see some content on the Documents screen but not all the files I was expecting.


Your access to exchange content is determined and assigned by the exchange managers. If you've been invited to an exchange but don't see any content, the managers very likely overlooked the steps to assign your document access.


Please contact an exchange manager to discuss your access. You can check for manager+ users and key contacts on the Users & Groups screen. Simply click the All Users filter on the left and review the list for anyone with a manager+ role and / or the key contact icon key_contact.png in front of their name. 

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