"Documents could not be encrypted" email | VDRPro

  • Updated

Product: VDRPro
Applies to: All managers and publishers


After uploading documents to my VDRPro exchange and applying document protection, I received an email with the following:

Subject: Documents could not be encrypted
Reason for Failure: File is password protected or third party IRM.


Intralinks IRM Information Rights Management (IRM) provides security for downloaded documents. When IRM is applied, documents are encrypted before downloading, and users must enter their email address and password to view the documents. Exchange managers can revoke access at any time. protection supports master passwords in files (e.g., encryption required to change permissions in a PDF's properties). However, Intralinks IRM does not support documents that require a password to open the file. Such embedded encryption conflicts with the IRM protection and prevents the files from opening.  


If your exchange has documents with embedded encryption that requires a password for opening the files, you must remove the encryption from the files and upload new versions to the exchange.  If you prefer to use the embedded file security, be sure to only apply See permission in the exchange (without the Protected and No Print security). 

Note: To remove password encryption, you must have the original password. If you do not, please contact the document author/creator for assistance.

Remove embedded security from a PDF

  1. Open the PDF in Adobe Acrobat.
  2. Enter the password when prompted.
  3. Click File > Properties > Security.
  4. The Security Method field will display Password Security.
  5. Remove the password, then save the file or print it to a new PDF.
  6. Upload the new version to the exchange.

Remove embedded security from a Microsoft Office file

  1. Open the file in its native application (Word, Excel or PowerPoint).
  2. Enter the password when prompted.
  3. Click FileInfo.
  4. The Protect [Document / Workbook / Presentation] section will appear highlighted. 
  5. Click Protect [Document / Workbook / Presentation] > Encrypt with Password.
  6. Delete the existing password from the field.
  7. Click OK, then save the file.
  8. Upload the new version to the exchange.

Additional information

Was this article helpful?