"Documents could not be encrypted" email | VDRPro

Intralinks IRM Information Rights Management (IRM) provides security for downloaded documents. When IRM is applied, documents are encrypted before downloading, and users must enter their email address and password to view the documents. Exchange managers can revoke access at any time. protection supports master passwords in files (e.g., encryption required to change permissions in a PDF's properties). However, Intralinks IRM does not support documents that require a password to open the file. Such embedded encryption conflicts with the IRM protection and prevents the files from opening.  

Solution

If your exchange has documents with embedded encryption that requires a password for opening the files, you must remove the encryption from the files and upload new versions to the exchange.  If you prefer to use the embedded file security, be sure to only apply See permission in the exchange (without the Protected and No Print security). 

Note: To remove password encryption, you must have the original password. If you do not, please contact the document author/creator for assistance.

Remove embedded security from a PDF

1. Open the PDF in Adobe Acrobat.
2. Enter the password when prompted.
3. Click File > Properties > Security.
4. The Security Method field will display Password Security.
5. Remove the password, then save the file or print it to a new PDF.
6. Upload the new version to the exchange.

Remove embedded security from a Microsoft Office file

1. Open the file in its native application (Word, Excel or PowerPoint).
2. Enter the password when prompted.
3. Click File > Info.
4. The Protect [Document / Workbook / Presentation] section will appear highlighted. 
5. Click Protect [Document / Workbook / Presentation] > Encrypt with Password.
6. Delete the existing password from the field.
7. Click OK, then save the file.
8. Upload the new version to the exchange.

In some cases, a pre-existing watermark could conflict with the Intralinks IRM protection or exchange watermark.

Solution

If your exchange has PDFs with an embedded watermark, you can redistill the files and reupload them to the exchange to resolve the issue.

Redistill the PDF with Adobe Acrobat Pro

1. Open the PDF in Adobe Acrobat.
2. Click File > Print. 
3. In the printer drop-down menu, select Adobe PDF.  
4. Click Print.  
5. Select a folder location for the new file and click Save.  
   Note:  If you do not have Adobe Acrobat, open the file in your default PDF reader and use a print-to-PDF option in the print menu to recreate the file.
6. Upload the new version to the exchange.