"The parameter is incorrect..." / "Sorry, you need permission..." | VDRPro

Applies to: Everyone
 

Issue

I'm trying to open an IRM-protected Microsoft Office file but only see one of the following error messages:

• Sorry, something went wrong opening Information Rights Management protected content. The parameter is incorrect.
• Sorry, you need permission to open this document. Do you want to request permission from [email address]?

Cause

These errors are caused by old or corrupt data in your Microsoft Office RMS cache.

Solution

Clearing your Microsoft Office RMS cache can help.

1. On your Windows computer, click either the Windows Start or Search (magnifying glass) icon.
2. Type Run and press Enter. The Run window opens.
3. Enter %localappdata%\Microsoft in the Open field and click OK.
4. Your File Explorer should open to the following path: User Name > AppData > Local > Microsoft.
5. Next:
   • If you have Office 2013 or higher: Locate the MSIPC folder. 
   • If you have Office 2010: Locate the DRM folder.
6. Rename the folder and add _OLD to the name (e.g., MSIPC_OLD; DRM_OLD).
7. Close the File Explorer window.
8. Open an IRM-protected Office file again and see if your issue is resolved.