Microsoft Office files prompt for user name and password | VDRPro

  • Updated

Product: VDRPro
Applies to: Everyone


I access Intralinks through my organization's single sign-on (SSO). However, when I try to open IRM Information Rights Management (IRM) provides security for downloaded documents. When IRM is applied, documents are encrypted before downloading, and users must enter their email address and password to view the documents. Exchange managers can revoke access at any time.-protected Microsoft Office files (Excel, Word, other Microsoft Office files) in an exchange, I'm prompted to enter an Intralinks user name and password (which I don't have because of the SSO).

As a result, I can't open the file.


This behavior is most likely caused by missing key registry entries in your Windows operating system.


IMPORTANT: We highly recommend engaging your company's internal IT team to complete these steps, as they involve updating your computer's registry.

Refer to the attached setup guide and scripts.

If you'd like additional help with the updates, please contact Intralinks Support. 

Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.

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