Product: VDRPro
Applies to: Everyone
Issue
I'm trying to use my exchange, but I'm seeing performance issues and long loading times with various functions, including:
- Loading the folders and documents list
- Exporting content lists
- Running reports
Cause
Exchange performance issues can have various causes:
- Current issue affecting the Intralinks system
- Poor Internet connection
- Exchange that exceeds the recommended content limits
Next steps
- If you're an exchange manager, please review our VDRPro performance guidelines and data limits and compare your exchange against them. If a particular element on your exchange exceeds the recommended limit in the guide, it's possibly the cause.
- If an element far exceeds the limit but you need to add more content / continue using the exchange, we recommended contacting your Intralinks Customer Success Manager to discuss your options.
- If you'd like technical assistance to confirm the issue, please contact our Support team.
- If you're an invited exchange participant experiencing performance / loading issues, please get in touch with us. Our Support team will be happy to help.