Unable to open PDF documents

• 

  Cat Dean Community manager

  • June 16, 2025 20:09

  Hello Cheryl,

  We're sorry to hear you're having trouble viewing your PDF files. A support ticket has been opened on your behalf with Intralinks Technical Support. For any future technical issues, please reach out directly to support@intralinks.com.

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• 

  Amanda Diehl

  • June 16, 2025 20:17

  We are having the same issue when trying to open via mobile or ipad.

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• 

  Cat Dean Community manager

  • June 16, 2025 20:31

  Hello Amanda,

  We're sorry to hear you're having trouble viewing PDF files on our mobile applications. A support ticket has been opened on your behalf with Intralinks Technical Support. You will see an email indicating the ticket number for your reference and someone will reach out to you. For any future technical issues, please reach out directly to support@intralinks.com.

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• 

  Cat Dean Community manager

  • June 16, 2025 20:37

  Here are some troubleshooting tips for our web application:

  1. Ensure Adobe Reader DC is Installed and Configured

  • Download Adobe Reader DC from Adobe's official site.
  • Set Adobe Reader DC as your default PDF viewer:
    • Windows:
      • Open Control Panel > Default Programs > Associate a file type or protocol with a program.
      • Locate .pdf and set Adobe Acrobat Reader DC as the default.
    • macOS:
      • Select a PDF file, press Command + I, and choose Adobe Acrobat Reader DC under Open with.
      • Click Change All to apply the setting to all PDFs.

  2. Disable Your Browser's PDF Reader

  • Microsoft Edge:
    • Type edge://settings/content/pdfDocuments in the address bar and press Enter.
    • Enable Always download PDF files.
  • Google Chrome:
    • Type chrome://settings/content/pdfDocuments in the address bar and press Enter.
    • Select Download PDFs.
  • Firefox:
    • Type about:preferences in the address bar and press Enter.
    • Under Files and Applications, set Portable Document Format (PDF) to Use Adobe Acrobat Reader DC.

  3. Check for IRM Protection

  • If the PDF is IRM-protected, ensure you are using Adobe Reader DC and that cookies are enabled in your browser. For Windows:
    • Open Internet Options from the Start menu.
    • Under the Privacy tab, click Advanced and set cookies to Accept.
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• 

  Cheryl Horwath

  • June 16, 2025 20:54

  How do I VIEW the document if I am active on the page instead of downloading it?

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• 

  Cat Dean Community manager

  • Edited June 16, 2025 21:03

  Hello Cheryl,

  You can right click on the document and choose either "Preview" or "View Document" from the fly-out menu. "Preview" will open a window within your current browser's window and display the document. "View Document" will open a separate tab on your browser and display the document. 

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