Viewing VDRs in the hub Answered Buca September 20, 2024 16:49 1 comment When I add new people to my VDR, some claim they don't get an invitation or they can't see it on their list when they login. Why is that? Comments 1 comment Sort by Date Votes Cat Dean Community manager September 20, 2024 17:21 Hello Buca and welcome to the community. This is a very common situation. Two things to check: The phase of the VDR and the user’s role. Things to remember: Reviewers can only log in during the Open phase. Previewers, Publishers and Publisher+ roles can only log in during the Open and Preparation phase. Anyone assigned to any of the manager roles can see and log into a VDR in any phase. For detailed technical guidance, feel free to reach out to your assigned Customer Success Manager. Thank you! 0 Please sign in to leave a comment.
Comments
1 comment
Hello Buca and welcome to the community.
This is a very common situation. Two things to check: The phase of the VDR and the user’s role.
Things to remember:
Reviewers can only log in during the Open phase.
Previewers, Publishers and Publisher+ roles can only log in during the Open and Preparation phase.
Anyone assigned to any of the manager roles can see and log into a VDR in any phase.
For detailed technical guidance, feel free to reach out to your assigned Customer Success Manager.
Thank you!
Please sign in to leave a comment.