Applies to: Everyone
Issue
I was able to log in to Intralinks, but then I see one of the following messages:
- 403 Error - You do not have access to this page.
- User profile not found
- You do not have access to the FC Reporting Application
- No User Profiles Found
- An error occurred while loading the application
Possible causes / solutions
Note: "Entity" in the following sections may refer to a VDR, deal, fund, workspace, portal, etc. (depending on the product you are accessing).
Accessing the wrong product
You might be accessing the wrong Intralinks platform / product. For example, you have access to DealCentre AI but you logged in to VDRPro. Or you have access to FundCentre Reporting but logged in to FundCentre Fundraising.
If you logged into one product but actually only have access to a different product, then you will see one of the error messages above.
Ensure that you are using the correct product URL for the entity you are trying to access.
- DealCentre AI: https://deals.intralinks.com/dealcentre
- VDRPro: https://services.intralinks.com
- FundCentre Reporting: https://apps.intralinks.com/iv
- FundCentre Fundraising: https://apps.intralinks.com/pefr
- FundCentre Onboarding: https://apps.intralinks.com/onboarding/
- InView: https://apps.intralinks.com/inview
- VIA Pro: https://via.intralinks.com
- SecurityHub: https://apps.intralinks.com/admin
Access was removed
If you are sure that the product you logged in to is the correct platform, your previous access to an entity in that product has likely been removed (or the entity was closed). You can log in to the product because of your prior access; however, without current access to anything, only one of the errors above will appear.
To inquire about your current access, please contact a manager, administrator, or the host organization responsible for managing the entity.
Please note that Intralinks is a neutral third party maintaining the entities on our platform, but for security and confidentiality we are unable to provide details regarding the status of specific client content. Only a manager, administrator, or the company hosting the entity can provide this information or give you access.
Using incorrect email address
You might be accessing Intralinks with the incorrect email address. Meaning, if you commonly use different email addresses for Intralinks, it is possible that you were invited to a new entity with one email address but you are logging in with a different email.
Try logging in with another email address that you have previously used for Intralinks.
Next steps
If you still need assistance, get in touch with our Support team. We'll be happy to help.
Click the Get Help button on the lower right and ask for a live agent.