"403 Error - You do not have access to this page" | VDRPro

Product: VDRPro
Applies to: Everyone
 

Issue

I received an email for an Intralinks exchange (welcome invitation; new document alert; etc.), but when I click the link and log in with my credentials, I only see the following message:

403 Error

You do not have access to this page.

Solution

Check the source of the email. Did it come directly from Intralinks or did someone else (possibly a colleague) forward the email to you?

• If the email was forwarded, then you likely don't have access to the exchange - only the original recipient does.

1. 1. To confirm, open a new browser window and log in to the main Intralinks URL with your credentials:  https://services.intralinks.com
   2. On your Exchanges list, use the Search... field to locate the exchange name listed in the email. If you don't find the exchange, then you don't have access.
   3. If you'd like access, please contact the host organization or a key contact(s) listed in the email alert. 

• If the email came directly from Intralinks, you might have access but with a different account. Is it possible that you have a separate set of Intralinks credentials / another email account that auto-forwards emails to your current inbox?
  
  This often happens when multiple users from an organization access Intralinks through a group account. The alerts are sent to the registered group account's email address, which in turn might be configured to auto-forward emails to the individuals associated with that group account.
  Note: These would be internal email settings through your organization.
  
  If you have access to more than one Intralinks account, please log in to each one to identify the account related to the email alert.

If you still need help with your access, please get in touch with us. 

Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.

Addtional information

• Exchange doesn't appear on list