Applies to: Everyone
I'm trying to access an exchange but get an error message at the top of my screen:
An unexpected error has occurred. Please try again.
The exchange shows a lock icon.
Note: This error message is generic and may appear for various reasons. This article pertains only to exchanges with the lock icon (two-factor authentication).
The exchange requires a two-factor authentication code for entry, but the exchange settings might not have a code delivery method selected. As a result, the system can't send you a code - and the error appears.
- If you are an exchange manager, we'll need your authorization (and a selection) to enable a delivery method on the settings.
- If you are an invited exchange participant, we'll need to contact an exchange manager to discuss the settings and enable a delivery method once we have authorization.