Product: VDRPro
Applies to: Everyone
Issue
I'm trying to access an exchange with security applied, but an error message appears:
Your access to some exchanges has been blocked.
Note: Enhanced security exchanges are identified with a lock icon.
Cause
Your account is most likely locked. When accessing an exchange with two-factor authentication security, you are sent a one-time password to enter. If you incorrectly enter the code nine consecutive times, your account becomes locked.
Note: This is exchange-level security and is not related to the verification code you may be prompted for when logging in to Intralinks.
Solution
To unlock your account and get help with accessing the exchange, please contact Intralinks Support.
Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.