Applies to: Manager Plus, Hidden Manager Plus
I'm trying to order an archive, but I see the following error when I click the Submit Order button:
A problem occurred. Please wait a few minutes and try again.
With archive ordering, this error appears when your exchange is in a phase where the selected archive viewpoint is not currently active.
For example, your exchange is in the hold phase and you've selected a reviewer for the viewpoint.
You have two options:
- Select a different viewpoint account that is active in the current phase.
- Change the phase to make the selected viewpoint active.
Note: If you need to use a particular reviewer viewpoint but don't want to reactivate the exchange for all users, change the reviewer's role to previewer and move the exchange to the preparation phase.