Clearing your web browser cache | All products

  • Updated

Product: All
Applies to: Everyone
 

When using an Intralinks product, you may occasionally encounter a generic issue or error message.
 
While some issues have a specific cause, others may occur simply because your web browser or DNS cache has accumulated a large amount of old data.
 
Clearing this data can resolve some issues.

Clear web browser cache

Over time, your web browser's cache will grow. A cache full of old information can cause error messages or unexpected behaviors in Intralinks; affect your login session; and even impair your browser's performance.
 
We recommend that you regularly clear your cache so that you have the best possible experience in the Intralinks system.

Supported web browsers

  • Microsoft Edge latest version
  • Google Chrome latest version
  • Mozilla Firefox latest version
  • Safari (Mac OS only) latest version

Microsoft Edge

  1. In the Edge address bar, type or copy/paste edge://settings/clearBrowserData and press Enter.
  2. In the box that appears, select All time for the range.
  3. Check the Browsing history; Cookies and other site data; Cached images and files boxes (you can leave the other boxes unchecked).
  4. Click the Clear now button.

Google Chrome

  1. In the Chrome address bar, type or copy/paste chrome://settings/clearBrowserData and press Enter.
  2. In the box that appears, select All time for the range. 
  3. Check the boxes for Browsing history; Cookies and other site dataCached images and files (you can leave the other boxes unchecked).
  4. Click the Clear data button.  

Firefox

  1. With Firefox open, press Control + Shift + Delete (Windows) or Command + Shift + Delete (Mac) on your keyboard.
  2. In the box that appears, change the time range to Everything.
  3. Check the boxes for Browsing & Download History; Cookies; Cache (you can leave the other boxes unchecked).
  4. Click the OK button. 

Safari (Mac)

  1. On the upper left, click Safari > Preferences.
  2. In the window that opens, click the Privacy tab.
  3. Click the Manage Website Data button.  
  4. Click the Remove All button, then click Remove Now to confirm.
  5. Click Done.

Flush DNS resolver cache

We also suggest that you flush your DNS resolver cache. 

The DNS cache is a temporary storage location on your computer that contains domain name data for sites you've visited. Like your browser cache, a DNS cache full of old and outdated information can cause issues with your current web navigation.

Note:  If you are experiencing a general issue that the following steps do not resolve, your IT department may need to flush the DNS resolver cache on your organization's server.

Windows

  1. Press the Windows key + R on your keyboard.
  2. In the Run box that appears, enter cmd and click OK.
  3. In the Command Prompt window that opens, type or copy/paste ipconfig/flushdns and press Enter.
  4. The screen should display Successfully flushed the DNS Resolver Cache.
  5. Close the Command Prompt window and reboot your computer.  

macOS

  1. Press Shift CommandU on your keyboard
  2. In the Utilities window that opens, double-click Terminal
  3. In the Terminal window, type or copy/paste sudo killall -HUP mDNSResponder and press Enter.
  4. Enter your computer's password when prompted.
  5. Close the Terminal window and reboot your computer.  

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