Product: All
Applies to: Everyone
When using an Intralinks product, you may occasionally encounter a generic issue or error message.
While some issues have a specific cause, others may occur simply because your web browser or DNS cache has accumulated a large amount of old data.
Clearing this data can resolve some issues.
Clear web browser cache
Over time, your web browser's cache will grow. A cache full of old information can cause error messages or unexpected behaviors in Intralinks; affect your login session; and even impair your browser's performance.
We recommend that you regularly clear your cache so that you have the best possible experience in the Intralinks system.
Supported web browsers
- Microsoft Edge latest version
- Google Chrome latest version
- Mozilla Firefox latest version
- Safari (Mac OS only) latest version
Microsoft Edge
- In the Edge address bar, type or copy/paste edge://settings/clearBrowserData and press Enter.
- In the box that appears, select All time for the range.
- Check the Browsing history; Cookies and other site data; Cached images and files boxes (you can leave the other boxes unchecked).
- Click the Clear now button.
Google Chrome
- In the Chrome address bar, type or copy/paste chrome://settings/clearBrowserData and press Enter.
- In the box that appears, select All time for the range.
- Check the boxes for Browsing history; Cookies and other site data; Cached images and files (you can leave the other boxes unchecked).
- Click the Clear data button.
Firefox
- With Firefox open, press Control + Shift + Delete (Windows) or Command + Shift + Delete (Mac) on your keyboard.
- In the box that appears, change the time range to Everything.
- Check the boxes for Browsing & Download History; Cookies; Cache (you can leave the other boxes unchecked).
- Click the OK button.
Safari (Mac)
- On the upper left, click Safari > Preferences.
- In the window that opens, click the Privacy tab.
- Click the Manage Website Data button.
- Click the Remove All button, then click Remove Now to confirm.
- Click Done.
Flush DNS resolver cache
We also suggest that you flush your DNS resolver cache.
The DNS cache is a temporary storage location on your computer that contains domain name data for sites you've visited. Like your browser cache, a DNS cache full of old and outdated information can cause issues with your current web navigation.
Note: If you are experiencing a general issue that the following steps do not resolve, your IT department may need to flush the DNS resolver cache on your organization's server.
Windows
- Press the Windows key + R on your keyboard.
- In the Run box that appears, enter cmd and click OK.
- In the Command Prompt window that opens, type or copy/paste ipconfig/flushdns and press Enter.
- The screen should display Successfully flushed the DNS Resolver Cache.
- Close the Command Prompt window and reboot your computer.
macOS
- Press Shift + Command + U on your keyboard
- In the Utilities window that opens, double-click Terminal.
- In the Terminal window, type or copy/paste sudo killall -HUP mDNSResponder and press Enter.
- Enter your computer's password when prompted.
- Close the Terminal window and reboot your computer.