Screen is blank or missing content | DealCentre AI

In this scenario, you can see the DealCentre AI deal interface (e.g., Preparation, Diligence, Checklist) but don't see any content. The Documents list is blank, or you only see a message like Diligence happens here or Prepare for Diligence.

Cause

Your access to deal content is determined and assigned by the deal administrators. If you've been invited to a deal but don't see any content, the admins have likely not yet assigned your document access.

Solution

The deal's primary contact can answer questions about the deal and check your assigned access. To identify the primary contact:

1. Click the DC logo on the upper left of the DealCentre AI screen to return to the main Deals list.
2. Click the row of the deal to select it. Do not click the linked deal name.

3. In the information panel on the right side of the screen, locate the deal's Primary Contact details.

   Note: If no primary contact is listed, you may need to identify a deal administrator through an alternate means outside of the deal (e.g., previous email correspondence). 

In this scenario, you successfully logged in to https://deals.intralinks.com/dealcentre but see only the blue Get Help chat icon against a blank white screen. 

Possible causes / solutions

Accessing the wrong product

• You might be accessing the wrong Intralinks platform / product. If you logged into the DealCentre platform but actually only have access to the VDRPro platform, then you will only see the blank white screen in DealCentre.
  
  Ensure that you are accessing the correct product / URL.  If you aren't sure, try logging into https://services.intralinks.com to see if your deal is available there. If not, continue to the next section below.

Deal access was removed

• If you are sure that DealCentre is the correct platform, your access to a deal(s) you were previously added to has likely been removed [or the deal(s) was closed]. You can log in to DealCentre because of your prior deal access; however, without current access to any deals, the DealCentre interface does not appear (i.e., blank white screen).
  
  To inquire about your deal access, please contact a deal administrator or the organization responsible for managing the deal. 
  
  Please note that Intralinks is a neutral third party maintaining the deals on our platform, but for security and confidentiality we are unable to provide details regarding the status of specific deals. Only a deal administrator or the company hosting the deal can provide this information or give you access.

Using incorrect email address

• You might be accessing Intralinks with the incorrect email address. Meaning, if you commonly use different email addresses for Intralinks, it is possible that a deal administrator invited you to a deal with one email address but you are logging in with a different email. 
  
  Try logging in with another email address that you have previously used for Intralinks.

In this scenario, you successfully logged in to https://deals.intralinks.com/dealcentre but see only an entirely blank white screen - no DealCentre interface; no content; no Get Help chat icon.

Cause

You may need to clear your web browser's cache. 

Over time, your browser's cache will grow. A cache full of old information can cause error messages or unexpected behaviors in Intralinks; affect your login session; and even impair your browser's performance.

Solution

Refer to Clearing your web browser cache.