As of 09 March 2026, we have introduced a new way for customers to contact our Support team: live-agent chat through WhatsApp. This channel makes it easier for customers working on mobile devices to get quick help.
This is an additional support option. All existing channels - phone, email, and AI-powered support chat remain available.
Why did we add WhatsApp support?
Many of our customers use WhatsApp in their day-to-day communication, especially when working on mobile devices.
WhatsApp allows our customers to contact Support without switching channels, opening an email app, or making a phone call.
How to contact support via WhatsApp?
Option 1 - Scan the QR code
- Option 2 - Add the business contact +1 555 8741 211 to your mobile device and send a WhatsApp message.
What you can expect?
- Direct access to a Support agent through WhatsApp
- Automated AI responses are not included
- Fast, convenient help using a mobile device
- Seamless handoff to your existing support ticket
- Each WhatsApp conversation is automatically logged in our support system
How are security and verification handled?
Your security remains our highest priority.
Our Support agents will always conduct user verification before discussing any account specific details, just as they do for phone, email, and chat.
WhatsApp is only a communication channel and does not provide access to your Intralinks account or data.
Each conversation is captured as a support ticket with a full transcript, ensuring traceability, and auditability.
Is WhatsApp support optional?
Yes. Using WhatsApp support is optional and depends on your organization's preferred and permitted communication channels.
If your organization blocks WhatsApp on work devices, you can continue contacting Support through the usual channels.