Fixing access and role issues | VIA Pro

  • Updated

Applies to: Everyone

This article enables you to resolve common problems with workspace access or permissions.

Icons_Approved.svg Common Issues

  1. Cannot create a workspace - Only Provisioned Users can create new workspaces.
  2. Workspace missing - It may have been deleted or your access removed. Ask your Business Group Coordinator or workspace Owner to confirm.
  3. Incorrect role - Request a review from your workspace Owner.
  4. User is already provisioned in another business group - The email address already belongs to a different business group as a Provisioned User. A user can be provisioned only in one business group.

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