Effective September 30, 2025
What is changing in VDRPro support chat?
We are upgrading the support chat in VDRPro by integrating our next-generation chat experience, with conversational AI. Chats will continue to seamlessly transition to live support agents as needed.
What are the key benefits?
This next-generation experience has already been available in our 24/7 Support Centre since April 2025, providing faster, more accurate responses, improved conversational flow, and summarized answers from our support resources. The ability to transition to live support agent chat remains available as needed.
Will I need to do anything to prepare?
No action is required. The new chat experience will be available automatically in VDRPro on September 30, 2025.
Does the enhanced support chat access our files?
No. The support chat accesses basic user profile information and chat transcripts to ensure continuity and personalization, as well as leveraging a wealth of information from our 24/7 Support Center to provide assistance.
This service does not access or process any client end-user files or information within Intralinks exchange(s).
Can I add file attachments as part of my support inquiry?
As is already the case today, customers can continue to attach files as part of their support chats, for example, “here is a list of folders I need help creating in my VDR” or “I’m having difficulties accessing this file; can you help me troubleshoot?"
Additional assistance needed
If you have any further questions about this update please contact us using your preferred method:
Email: support@intralinks.com
Phone: Global Phone Numbers
Chat: Click “Get Help” (bottom right hand corner)