Product: Support Center
Applies to: Everyone
Some users may experience a temporary issue with loading / connecting to our chat interface or seeing generative search results.
If you click the chat icon or enter a search query and find that the interface doesn't load or an error message appears, please contact your internal IT team for assistance.
They'll need to add the URLs below to your organization's allowlist so that your system can connect to the server.
chat.onmaven.app
instant-answers.onmaven.app
www.mavenagi-static.com
If IP addresses are needed, refer to https://developers.cloudflare.com/fundamentals/concepts/cloudflare-ip-addresses/.
Next steps
If your IT team adds the URLs to your allowlist but the issue continues, get in touch with us. Our Support team will be happy to help.
Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.