Connectivity issues with live chat | All products

  • Updated

Product: All
Applies to: Everyone

Intralinks recently updated our live chat messaging feature to provide you with a more robust and informative experience.

As a result of the change, some users may experience a temporary issue with loading / connecting to the chat.

If you click the chat icon and find that the window doesn't load or an error message appears, please contact your internal IT team for assistance. 

They'll need to add the URL below to your organization's allowlist so that your system can connect to the new chat server. 
80 and 443
If IP addresses are needed, refer to

Next steps

If your IT team adds the URL to your allowlist but the issue continues, get in touch with us. Our Support team will be happy to help.

Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.

Additional information

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