Product: All
Applies to: Everyone
Note: This article applies to issues with the chat available in Intralinks products. If you are having an issue with our Support Center chat, please see this article.
Intralinks products feature a chat messaging window, where you can find answers to questions and connect to our Support team.
If you click the chat icon and find that the window doesn't load or an error message appears, please contact your internal IT team for assistance.
They'll need to add the URL below to your organization's allowlist so that your system can connect to the in-product chat server.
intralinks.zendesk.com
Ports: 80 and 443
If IP addresses are needed, refer to https://intralinks.zendesk.com/ips.
Next steps
If your IT team adds the URL to your allowlist but the issue continues, get in touch with us. Our Support team will be happy to help.
Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.