Performance guidelines and best practices | VIA Pro

  • Updated

Product: VIA Pro
Applies to: Owners, Editors and Viewers
 

This articles describes the data limits related to customer usage of Intralinks VIA® Pro for optimum performance. These are soft limits. Surpassing these limits will not shut users out of the platform, however, surpassing these limits cause system slowdowns or performance issues.

Limits are generally not dependent on one another. If a user or workspace does not exceed the maximum capacity, it does not mean that another limit may be exceeded.

The parameters and data limits described below apply to Intralinks VIA Pro. Other limits may apply to other Intralinks products.

Contact your Intralinks Customer Success Manager (CSM) or account representative if you have questions about your VIA Pro usage or require another Intralinks solution for your deal or project.

General

Item

 

Languages supported

English (US), English (International), Japanese, French, German, Portuguese, Spanish, Simplified Chinese, Russian, Korean, Italian, Dutch, Swedish, Turkish, Slovak

Mountpoints supported

US, UK

Browsers supported

Latest version of Microsoft Edge, latest version of Apple® Safari®, Mozilla® Firefox®, or Google Chrome™

Workspaces

Item

Limit

Comments

Total workspace size

250GB

Total size of documents, reports and other metadata. Exceeding this limit will impact performance.

Total number of workspaces

2,000

 

Documents

Item

Limit

Comments

Total number of documents per workspace

2,500

More documents may result in performance issues including system timeouts.

Total number of documents per folder

2,500

Folder navigation performance may slow down as the number of items in the folder increases.

File size upload/download

15GB

Processing uploads or downloads at the upper limit of this range can take up to 2 hours.

Watermarking PDFs

200MB

Hard limit for a single PDF. Watermarks will not appear on documents beyond this size. Additionally, the max number of pages per PDF to watermark is 1,500.

Watermarking MS Office documents

150MB

40MB for XLS

Hard limit for a single document. Watermarks will not appear on documents beyond this size.

IRM protection for PDF files

500MB

PDF files exceeding this size are not supported with IRM.

IRM protection for MS Office documents

150MB

40MB for XL

Documents beyond this size are not supported with IRM.

Folders

Item

Limit

Comments

Number of folders per workspace

2,500

Applies to both root and subfolders. Sur- passing this limit will affect advanced reports and exports, as well as system performance.

Folder depth

12

Structures with more than 12 folders or subfolders will result in performance issues.

Users

Item

Limit

Comments

Number of users per workspace

2,500

 

Bulk operations

Item

Limit

Comments

Bulk deletion of files/folders

See comments

1,000 files per folder; 1,000 folders with 1MB files each. 25 folders with 50 subfolders each; 9 levels deep, 2,500 1MB files total.

Bulk downloads

See comments

10,000 documents at 1MB each; 20 folders with 500 documents at 1MB each.

Copy/paste from other Intralinks workspaces

See comments

1,000 files or 1,000 folders with files at 1MB each

Outlook plug-in

Item

Limit

Comments

Import Outlook contacts

1,000

Maximum number per import

Create shared folder file size

11GB

 

Create shared folder number of recipients

500

500 recipients, or 10 20KB files, or 1 recipient 100 20KB files

Desktop sync

Item

Limit

Comments

Max upload sync

15GB

Single file size

Max download sync

15GB

single file size

Upload/download sync number of filters

20,000 documents

 

Download sync number of work- spaces

500 work- spaces

 

Delete sync number of files

20,000 documents

 

Upload sync number of folders

2,000 folders

 

 

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