VIA Pro for Desktop crashes / general performance issues

  • Updated

Product: VIA Pro for Desktop 
Applies to: Owners, Editors and Viewers


I'm trying to use the VIA Desktop application, but I keep having one of the following issues:

  • Application is crashing and / or throwing random errors
  • Application isn't syncing properly or consistently
  • Application takes a long time to sync a small amount of content


General / random issues usually indicate that your current installation of VIA Desktop is corrupt.


Uninstalling and reinstalling the application can fix these general issues.

Uninstall VIA Desktop


  1. On your computer, click either the Windows Start or Search (magnifying glass) icon.
  2. Type Apps & Features and press Enter.
  3. In the Window that opens, scroll down and locate Intralinks VIA on the applications list.
  4. Click the entry, then click Uninstall.
  5. Follow any prompts that appear.


  1. Open the Applications folder.
  2. Drag the Intralinks VIA Desktop application to the Trash.
  3. Next, open the Library folder (press and hold the Option key and click Go in the Finder menu. In the menu that appears, click Library).
  4. Locate any items with Intralinks or VIA Desktop in the name and drag them to the Trash.
    Be sure to check the following folders:
    • ~/Library/
    • ~/Library/Preferences/
    • ~/Library/Application Support/
  5. Empty the Trash.
  6. Reboot your computer.

Reinstall VIA Desktop

  1. Log in to VIA Web with your Intralinks credentials:
  2. Click the Downloads HC_viaDownloads_01.PNG icon in the left-side panel.
  3. In the Intralinks VIA Desktop Client section, download the installer for your operating system.
  4. Run the installer.

Next steps

If you continue to experience issues, get in touch with us. Our Support team will be happy.

Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.

Additional information

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