Product: VIA Pro for the Web
Applies to: Owners
Issue
I'm trying to invite a user to my Workspace but keep getting this message:
Cause
This error may occur for the following reasons:
Incomplete profile fields
The user's Intralinks profile has invalid details or incomplete fields.
For example, the phone number contains non-numerical characters or the Title / Industry fields don't have selections.
Profile first/last name are too long
You may be attempting to add a user with more than 29 characters in the first or last name.
When sharing a Workspace with a user, you only enter the user's email address. The first/last name either already exist (for users who have an Intralinks profile) or the system automatically populates the first/last name based on the name portion of the user's email address (for brand new users).
- If the user already has an Intralinks profile, it is possible that a previous glitch allowed for the user's first/last name to contain more than 29 characters.
- If the user is brand new, then the name portion of the email address (before the @ symbol) is likely exceedingly long.
- If the name portion is slightly long, the system may auto-abbreviate the name and allow the process to succeed.
- If the name portion is too long, the process will instead fail and produce the error message.
Solution
Existing user
If the user already has an Intralinks account profile, ask the user to review and update the profile to ensure that all required fields are complete and to shorten the first/last name if necessary.
You should then be able to successfully add the user to your Workspace.
New user
If the user is brand new to Intralinks and does not have an existing profile, confirm that the user's email address is correct. The issue will only occur when adding a new user if the user's email address is exceedingly long (which is very rare).