"File requires custom field values and cannot be copied" | VIA Pro for the Web

  • Updated

Product: VIA Pro for the Web
Applies to: Owners and Editors


I'm trying to copy files to my Workspace from an Intralinks exchange, but I see the following error:

Copy Failure - File requires custom field values and cannot be copied.


In Intralinks exchanges, managers have the option of adding custom fields (metadata) to documents and requiring values for certain fields. 

Since these fields don't exist in the VIA Workspace, the system can't apply the required values to the documents as they're being copied. As a result, the copy process fails.


While directly copying the files won't be possible, you can try the following workaround:

  1. In VIA's left-side panel, click the App Switcher HC_appSwitcher_01.PNG icon and select VDRPro (or log in directly to https://services.intralinks.com).
  2. Access the source exchange where the documents are located.
  3. Download the documents to your computer.
  4. Next, use the App Switcher in VDRPro (upper right, next to your name) and select VIA Pro (or log in directly to https://via.intralinks.com).
  5. Access the Workspace.
  6. Upload the files.

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