Product: VIA Pro for the Web
Applies to: Owners, Editors and Viewers
- I'm a Workspace owner - my invited users aren't receiving alert emails for new files.
- I'm a Workspace participant - I'm not receiving alert emails for new files.
Depending on the VIA Pro Workspace settings, alert emails may or may not go out when content is added / updated or when comments are added.
Additionally, you might not have alerts selected on your personal alert preferences for the Workspace.
- If you're an invited Workspace participant, check your global Workspace alert preference and your alert preferences for the specific Workspace. Your preferences screen will also tell you if the Workspace owner disabled alerts for the entire Workspace.
- If you're a Workspace owner, you can check to see if email alerts are disabled for the entire Workspace (and also update your individual email alert preferences).
If email alerts are enabled on the Workspace and your preferences and you still don't receive them, it's possible that internal settings are blocking the emails on your end.
Please share the information in the following article with your IT team:
If further assistance is needed from anyone, our Support team will be happy to help.