"Error ... check your email for instructions" | All products

  • Updated

Product: All
Applies to: Everyone
 

Issue

I'm trying to log in, but I keep getting one of the following errors:

  • If you tried several times to log in, check your email for instructions.
  • Invalid verification code. If this message continues to appear your account be locked to protect its security. Check your email for instructions.

Cause

These errors appear when you lock your account during the login process.

  • The first error appears if you've entered an incorrect password 10 consecutive times.¬†
  • The second error appears if you've entered an incorrect authentication code five consecutive times.

Solution

To unlock your account and get help with logging in, please contact Intralinks Support.

Click Submit a Ticket to open a request with our Support team. Or to speak directly with an agent, find our Support line in your region.

Note: The email referenced in the error messages also just directs you to contact Support.

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