"The parameter is incorrect..." / "Sorry, you need permission..." | VDRPro

  • Updated

Product: VDRPro
Applies to: Everyone
 

Issue

I'm trying to open an IRM Information Rights Management (IRM) provides security for downloaded documents. When IRM is applied, documents are encrypted before downloading, and users must enter their email address and password to view the documents. Exchange managers can revoke access at any time.-protected Microsoft Office file but only see one of the following error messages:

  • Sorry, something went wrong opening Information Rights Management protected content. The parameter is incorrect.
  • Sorry, you need permission to open this document. Do you want to request permission from [email address]?
  • You do not have permission to open this workbook.

Cause

These errors are caused by old or corrupt data in your Microsoft Office RMS cache.

Solution

Refer to the steps on clearing your Microsoft Office RMS cache.

Additional information

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