Applies to: Everyone
- I'm an exchange manager - my invited users aren't receiving alert emails for new documents.
- I'm an exchange user - I'm not receiving alert emails for new documents.
Depending on the exchange settings, document alert emails may or may not go out automatically when a new document is uploaded. The settings are selected and applied by the exchange managers.
If the automatic document alert setting is not enabled on the exchange, the sending of an alert email is at the discretion of the individual who uploads the document.
In some cases, the document uploader may decide to not send alerts; in others, the uploader might unintentionally miss the alert step.
- If you're an invited exchange user, please discuss the document alerts with an exchange key contact manager. The manager can check to see whether or not past document alerts were sent and ensure that future alerts are sent.
Note: You may also want to review your profile's email notification preferences to be sure that you haven't disabled alerts for your account.
- If you're an exchange manager, the following articles will give you more information on the document alert setting, sending alerts for existing documents, and uploading new documents. You can also check the access report for a specific document to see if alerts were sent.
If the key contact manager confirms that document alerts were sent to you (invited user) and you still didn't receive them, it's possible that internal settings are blocking the emails on your end.
Please share the information in the following article with your IT team:
If further assistance is needed from anyone, our Support team will be happy to help.