Tracking an archive order | VDRPro

  • Updated

Product: VDRPro
Applies to: Manager Plus, Hidden Manager Plus
 

Question

How long does it take to receive the Intralinks archive I ordered?

Answer

Downloadable archives are available as soon as they generate in the system, which is typically within 24 hours of order placement. You'll receive an email alert when the archive is ready for download.

Most USB archives (with some exceptions) are shipped within one business day. You'll receive a notification email from FedEx with a tracking number. You can track the shipment here:  https://www.fedex.com/en-us/tracking.html

Archive status

To check the status of your archive:

  1. On the main Exchanges screen in VDRPro, click the Orders & Archives tab.
  2. Click Orders. A list of the orders you have submitted for archive copies is displayed.
  3. Click on the Order ID to view details about an order. An order can have the following statuses:
    • Scheduled - The order has been placed and is queued for processing.
    • Processing - The order is being processed.
    • Completed - The order is complete. USB archives have been shipped. Downloadable and DealVault archives are ready for viewing.

Additional information

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