Preventing Intralinks support from viewing data | VIA Pro for the Web

Product: VIA Pro for the Web
Applies to: Administrators
 

You can prevent Intralinks support team members from viewing the data in Workspaces belonging to the business group. If you do this, Intralinks support team members who have administrative privileges will continue to have the ability to view permissions and other details associated with the storage of the data related to the business group, but Intralinks employees will not be able to access the data itself.

If you do not prevent Intralinks support team member from viewing data, Intralinks support specialists will be able to view all Workspace information, including the data stored in the Workspace while resolving issues at a customer's request. Note that Intralinks’ operational policies prohibit Intralinks support specialists from viewing customer data other than while resolving customer issues.

I want to

• Prevent Intralinks support from viewing data in Workspaces belonging to the business group

Steps

1. Click the key icon that appears in the navigation bar on the left side of the screen. A navigation panel slides out.
2. Click on the Policies option.
3. Mark the Disable access to workspaces by Intralinks Administrators option.
4. Click Save.

Tutorial

Time: 1 minute

Additional information

• Managing the functions that users can access